Frequently Asked Questions


Making an appointment

Appointments can be scheduled, either in person or telephonically with my receptionist, Ms Tracy Sampson, on 021 595 0097. Due to the natural delay in email correspondence and the continuous changing nature of the diary, we do not advise appointments to be scheduled by means of email. Due to the demand on the diary, and in an attempt to ensure that patients are accommodated for their appointments instead of ending up on the waiting list, I require all patients in current processes with me to have at least three (3) appointments booked in the diary at all times. Appointments that are not needed can be removed closer to the time, but we cannot make space once the diary is full.


Intake assessment

Over the course of the first two sessions, a complete clinical assessment will be done, exploring your relevant history and reasons for seeking psychotherapy. A possible therapeutic plan will also be discussed, as necessary.


Duration of sessions

The first appointment for individual patients are 90 minutes in duration. This is to allow more time for the initial clinical assessment to be done. After that, follow up appointments for individuals will be 60 minutes. For couples, the first 2-3 sessions are 90 minutes in duration. Thereafter, follow up appointments with couples are also 60 minutes in duration unless otherwise indicated or requested.


Frequency of sessions

The frequency of sessions will depend on the nature of the person/couple’s presenting problems and symptoms. Some may need to see me weekly (intensive process), while others may need to see me every 2-3 weeks (working through process) or monthly (moderate support process). For those individuals/couples who finished the acute part of their process, a maintenance process often follows with follow up sessions every 6-8 weeks. Finally, the therapy process can be completed with patients scheduling ad hoc appointments as needed. Each person’s particular situation and schedule is, however, also taken into account. Couple sessions most often take place on a bi-weekly basis or as their respective schedules allow.


Number of sessions

The number of sessions will depend on the particular person/couple and their presenting problem. An average process for individuals or couples can vary between 6 and 30 sessions, depending. It is quite unique to the person/couple.


Rates and Payment

Practice rates are based on medical aid rates for the current year and are calculated according to the duration of the session. We submit claims to the particular medical aid on the patient’s behalf, should they so choose. Standard medical aid rates will then apply based on the duration of the session. We are able to send claims directly to most of the major South African medical aids. A private rate is also available for those patients without medical aid or who prefer to settle their accounts directly with us. The current 2021 private (non-medical aid) rate is R1 195 for a 90 minute consultation and R 970 for 60 minutes. Private accounts are payable on the day of your appointment. We have card facilities available for this purpose. No cash will be accepted.


Medical Aid Claims

Medical aid schemes and plans differ in their allocation of funds and limits related to Mental Health Care. Please familiarise yourself with the mental health benefits of your particular medical aid plan prior to consultation. This information is helpful in designing a treatment plan that suits your needs and resources. The patient remains responsible for any shortfall of claims not paid by their medical aid. If claims are sent to the medical aid directly, standard medical aid rates will apply, based on the duration of the session. Applying for Prescribed Minimum Benefits (PMB) are only applicable to a specific list of diagnostic codes. Should you qualify, I will discuss this with you in session. Due to PMB benefits being diagnostically dependent, I cannot motivate for PMB before I have seen you for an intake assessment. Similarly, diagnostic codes (ICD10) can only be confirmed post-intake assessment.


Discounted Services

If finances are a big problem (as private services are quite expensive), consider exploring establishments where there are reduced or no charge services offered. For example: Tygerberg Hospital Psychology Services (021 938 5120), Welgevallen Community Psychology Clinic (021 808 2696), FAMSA (021 447 0170), Hope House (021 522 9228), and Counselling Hub (021 462 3902). Students without medical aid are also advised to investigate the student wellness services offered at their respective universities or colleges. Alternatively, many of the psychology departments at the local universities offer therapy facilitated by their Master's Degree students under supervision and at no charge.